Welcome to THE VILLAGE BANK website. We hope you will find this site to answer most, if not all your questions about the services we offer. We have been in banking for over 85 years.
We are aware of an issue with debit cards. The best way to protect yourself and accounts is to use the manage card feature on internet banking and mobile banking app. The way to use it is by going to manage card, and turn the card off when you are not shopping or using an ATM.
We have great news for all of you with debit cards. There is a new feature on the mobile app, that allows you to turn your card on and off, without having to call the bank.
LOST STOLEN DEBIT CARD OR ATM CARD
If you lose your debit card or ATM card, please call the bank as soon as possible at 618-768-4404, or 1-844-202-5333. This number will only restrict the card if lost or stolen. They will not help in researching a transaction or an error.
We will be closed on Monday, October 8, 2018, in observance of Columbus Day.
If you are having a problem with Bill Pay, please call the toll-free number 1-844-282-0461.
We have been hearing and seeing on the television, newspapers, radio, etc., about people being victims of identity theft. The Federal Trade Commission has a new website that will help you with identity theft. The website is identitytheft.gov.
NEW BROWSER INFO
If you are getting this message, here is the fix:
Below is the text that will display on the page:
**You are seeing this message because we have detected that you are using an outdated browser**
If you are using Chrome or Firefox please upgrade to the latest release:
If you are on Windows Vista or greater using IE 9 or 10 and are seeing this message, please follow the steps below:
On the Internet Explorer Tools menu, click Internet Options.
In the Internet Options dialog box, click the Advanced tab.
In the Security category towards the bottom, check "Use TLS 1.1" and "Use TLS 1.2"
Exit and restart Internet Explorer.
If you are using Windows XP and Internet Explorer, please download the latest version of Chrome or Firefox. As of April 8, 2014 Microsoft has ended support for Windows XP. This includes security updates for IE 8. You can still use Windows XP, but will need to change browsers to the latest version of Chrome or Firefox:
HOW TO SIGN UP FOR INTERNET STATEMENTS
Signing up for internet bank e-mail statements is very easy. All you have to do is go to the statement tab on your account. Read the disclosure agreement and fill out the necessary information at the end of it. That's it. You will receive an e-mail whenever your statements are ready to view. The statement will have a retention period of a year starting with the that month's statement.
For transfers to be posted same-day, they need to be done by 5:00 P.M., otherwise they will post on the next business day.
When you are trying to set up a transfer on the internet for the first time, please contact the bank before you do this. We have to have an agreement signed by you.